Privacy Policy

1. What Information We Collect
We may collect personal information including but not limited to:
– Your full name
– Email address
– Phone number
– Booking and tour preferences
– Payment and billing details (via third-party processors)
– Website usage data (e.g. IP address, browser type, referring pages)

 

We collect this information through:
– Contact and booking forms
– Email enquiries
– Google Analytics and cookies (see section 6)

 

2. How We Use Your Information
We use the information collected to:
– Process bookings and payments
– Respond to enquiries
– Deliver and improve our services
– Send relevant updates, confirmations or promotional offers (you can opt out at any time)
– Monitor website performance and improve user experience

 

We will not sell, rent or share your personal data with third parties for marketing purposes.

 

3. Sharing Your Data
We may share your information with:
– Third-party service providers such as payment gateways or email platforms
– Legal or regulatory authorities if required by law
– Our business partners or insurers where necessary to provide services (e.g., Ride North for SXS tours)
– All third parties are expected to adhere to Australian privacy standards.

 

4. Data Security
We take reasonable steps to protect your personal information from loss, misuse or unauthorised access, including:
– Secure hosting
– SSL encryption
– Access limitations to staff who need the information

 

5. Accessing & Updating Your Information
You have the right to:
– Access the personal data we hold about you
– Request correction of any inaccurate or outdated information
– Withdraw consent to processing where applicable

 

To make a request, contact us at info@terramarine.com.au.

 

6. Cookies & Tracking
We use cookies to enhance your browsing experience and analyse site traffic via tools like Google Analytics. You can adjust your browser settings to disable cookies, although some features may not function properly.

 

If you opt into marketing or performance cookies via our cookie banner, those tools may track your interaction with our website.

 

7. Third Party Links
Our website may include links to external websites (e.g., Instagram, Facebook). We are not responsible for the privacy practices of those sites. We recommend reviewing their policies separately.

 

8. Updates to This Policy
We may update this Privacy Policy as needed. The latest version will always be available on this page with an updated effective date.

 

9. Contact Us
If you have any questions or concerns about your privacy, please get in touch:

 

Terra Marine Adventure Co.
Marlin Marina, B Finger, Cairns, QLD 4870
📧 info@terramarine.com.au
📞 0476 443 659